Privacy Policy

Updated 16th May 2018

The General Data Protection Regulations (GDPR), introduced on 25th May 2018, aims to ensure that any business you deal with respects your privacy and treats your personal data with respect and are open and transparent about what they do with it.

Solar Entertainments are committed to complying with GDPR and take our responsibilities seriously. This Privacy Policy explains what personal data we collect, how we use it and how and where we store it. It also explains your rights to access any data we hold about you and to have your data removed should you wish (also known as the Right to be Forgotten).

If you have any queries or requests concerning the data we hold about you, or would like to have your data removed, please contact us via email at solarentertainments@googlemail.com or by telephone on 01246 923114.

Who Are We?

Solar Entertainments are a provider of entertainments services based in Sheffield. The proprietor of Solar Entertainments is Dave Cocker who is contactable by telephone on 01246 923114 and email at solarentertainments@googlemail.com.

How The Law Protects You

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes your consent, provision of our services, to enable billing and remittance, and to contact you for customer service purposes.

How Do We Collect Personal Data From You?

We receive personal information from you when you submit your details on our website's enquiry form, if you contact us by phone, via email or otherwise in respect of any of our services.

If you contact us by phone, your call may be taken by our third party call handlers at Moneypenny. They will take your basic details, as outlined in the next section, log them in their systems for reference and email them to us. For details of Moneypenny's privacy policy, please Click Here

If you contact us via Facebook, Twitter or Google+, then you are subject to their own Privacy Policies for the details you provide via their sites.

If you provide us with personal data about a third party, you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What Type Of Data Do We Collect From You?

The personal data that we may collect from you includes your name, address, email address, phone number(s) and details about your event or services that you require. We may occasionally require payment information (bacs details) from you should we need to return any payments made in this way. Such banking details are only retained until the transaction is complete.

Information collated from general website visitors

In common with many websites, we use Google Analytics to analyse the number of visitors to our website, the way our site is used and other similarly useful information that helps us to continually improve our website. Such analytical information contains no data regarding personal identity or other such confidential data. You can find information on Google's privacy policy by Clicking Here

How Do We Use Your Data?

We process your information:-
- for dealing with your event requirements and providing the services you have asked of us
- to comply with our contractual obligations we have with you
- to help us identify you and any accounts you hold with us
- to provide customer care, including responding to your requests if you contact us with a query
- to administer accounts, process payments and keep track of billing and payments

Once an event is completed all emails are removed. However, basic event and contact information, along with invoicing and crediting details, is retained for reference in the event of any queries arising or repeat bookings. This will be retained unless we receive a request from you to remove all of your data (the Right To Be Forgotten).

Your data is not used for any other purpose and will not be shared, sold, exchanged, transferred or given to any other company unless absolutely necessary for provision of our services and with your consent.

Where Is Your Data Stored?

We use trusted third parties to assist us in operating our website, conducting our business and providing us with IT services. The following companies are those used by us to assist with the storage and management of your data:-

Google - For storage and email services - Click here for their Privacy Policy

Zoho - For email administration, customer & event management, invoicing and calendar services - Click here for their Privacy Policy

DJ Intelligence - name, email and basic event information only if using our online music request system (removed after event) - Click here for their Privacy Policy

On the day of your event, your contact and event information will also be carried in paper form by the person(s) providing our services. Your name and telephone number may also be stored in the mobile phone of said person(s). Data is only retained in these forms whilst events are active and is removed immediately after event completion.

We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Solar Entertainments, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your Rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can view, edit or delete your personal data held by us. Simply contact us with your request on telephone 01246 923114 or via email at solarentertainments@googlemail.com.

Third party links

Our website may contain links to other websites, third party products or services which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Your Consent

By using our website and/or providing us with your personal data, you consent to our Privacy Policy.

In addition, given that the internet is a global environment, using the internet to collect and process data necessarily involves the transmission of data on an international basis. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to us and any transmission is at your own risk. Therefore, by using our website and communicating electronically with us, you acknowledge and agree to our processing of data in this way.

Use of Cookies

Our Cookies policy can be found at the following link:-
www.solarentertainments.co.uk/cookiepolicy.html

Your Right To Make a Complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner at the following link:- https://ico.org.uk/concerns